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Need some help? We’ve got you covered! Visit our help center for tutorials on how to use Pixop. We’ve also compiled some FAQs. Don’t see what you’re looking for? Send us an email!

Help Center

Visit our help centre for video tutorials, articles and tips on how to get the most out of Pixop.

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Having technical issues? Check the status of our systems and any breaking alerts.

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Still haven’t found what you’re looking for? Get in touch and we’ll sort you out!

FAQ

Have a question? Check out our FAQs or get in touch if we haven’t covered what you’re looking for.

How do I get started?

We've put together an article about what to do when you're ready to start enhancing and upscaling footage. Learn everything you need to know here. If you want to save time, we also have mini tutorials.

What filters do you offer?

We offer a selection of proprietary filters, as well as curated third-party filters. Visit our all filters page for more information about each one. Examples of each filter can be found on that filter's page.

How powerful is Pixop's upscaling?

Pixop Super Resolution is limited to an upscaling factor of four. While unlimited upscaling is technically possible, there are inherent tradeoffs with accuracy as more details are hallucinated.

How do I add team members?

You can add up to five team members if you're on our team plan. On your dashboard, click the ‘add member’ button at the top of the page and enter an email address to add a teammate.

How can I check video quality?

Because higher quality videos result in better outcomes, It's important to know the video quality of the footage you upload. Pixop does this automatically. Read our short explainer to learn more.

What is your payment structure?

You are charged each time you process a file. In addition, you will receive a monthly invoice covering your downloads, storage and subscription. Use the interactive calculator and read this explainer.

How do I remove restrictions on my account?

Until our automated payment model is rolled out, you will have to contact us at help@pixop.com so we can lift the 10-second video limit on your account. We also require you to add a credit card to your account.

Why am I being charged for processing?

Although the pro and team plans include a processing credit, you are charged for processing costs once that credit is used up. You will receive one monthly invoice that includes processing, storage and downloads.

Why am I being charged for storage and downloads?

Although the pro and team plans have some data storage and transfer included in the price, you are billed monthly for any excess. AWS Ireland’s rates are passed on to Pixop users without additional fees.

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